USE CREATIVE TENSION:
- You cannot generate heartfelt debate unless the participants believe that the outcome is not predetermined.
- Sometimes the best way to stimulate the debate you need to make an informed decision is to take a step back.
- Once you've made a decision, you must stick to it; but up until that point make it clear that you'll entertain changing your mind even on subjects that seem cut and dried.
- A leader has to be strong enough to make his own decisions, and stick to them even when they're unpopular; but he also must be self-confident enough to solicit opinions and change his mind without worrying that he'll appear weak.
- Important, complicated decisions require both statistical analysis and intuition.
- Statistics can provide the necessary data, but unless you provide your own intuition, gathered from your own experience, you are just a computer spitting out formulas.
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