My wife started feeling a bit better about an hour ago, so I took the opportunity to make a much-needed run to the grocery store, taking my son with me so she wouldn't have to worry about him while I was gone. There are some interesting numbers from this little shopping trip to my local Kroger that I'd like to share with you.THIRTY-THREE: The current temperature at the time I went to the store.
ZERO: The number of shopping carts available inside the store when I walked in.
TWO: The number of employees who had time to take a smoke break in front of the store while no one had time to gather carts from the parking lot.
FIVE: The number of minutes it took to find a cart in the cold parking lot and get back inside.
TEN: The number of minutes I waited in line to complain about having to take my sick son back out in the cold in search of a shopping cart (I finally gave up and decided to complain after I finished my shopping).
EIGHT: The number of customers in line at the Service Desk when I finished shopping.
ZERO: The percentage of likelihood that Kroger will be my first choice the next time I need groceries on a cold winter day.
In the end, I didn't complain at the store, because as I was heading for the Service Desk after I finished shopping, I noticed a picture on the wall of the Store Manager. The same Store Manager that had time to take a smoke break in front of the store while my son and I searched the parking lot for a shopping cart.
I sent this same complaint via Kroger.com. I'll let you know if I receive a response.
Joe
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1 comment:
I totally agree with you about Kroger. I have sent them so many comment cards, and nothing has been done. The lines are horrendous, the service is lousy and I had the same issue with the carts. I told the Manager there were no carts so he sent someone out in the parking lot. Instead of bringing all of them in, they brought ONE!!!! I hate Kroger!!
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